Frequently Asked Questions
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At editEon, we are committed to offering our clients complete editorial and publication support and high-quality services. Here are some of the ways in which we offer our clients a competitive advantage. Service features
- Competitive pricing
- A range of service levels and packs
- Speedy turnaround time and prompt customer support
- Convenient payment options and a transparent pricing system
- Pioneering technology support (the editEon Online Job Management system helps clients submit documents, track assignments, manage payments, and access our support team with ease)
To ensure that we offer our clients a full range of solutions for all their needs, our Publication Support services provide high-end assistance at every stage of the publication cycle to help authors meet their academic goals.
For an overview of our services, please click here
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We place a lot of emphasis on subject-area expertise. Our editorial team includes doctors, PhDs, MDs, postgraduates, engineers, and even journal peer reviewers. Over 60% of our editors come from a research background. Depending on their academic qualifications and professional experience, our editors work within one of 3 subject areas.
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We offer 3 types of editing services- Proofreading, Substantive Editing Service, and Premium Editing Service. Each service differs on the basis of the level of editing detail. Proofreading is the most basic, Substantive Editing reviews content for grammar, language, style, consistency, and Premium Editing reviews the content logic and structure, language style, grammar, etc. Depending on your preferred delivery date, our services are available at different speeds including Emergency plans in all 3 types of editing services. For more detail on our services, please click here.
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Yes; our journal recommendation service is currently offered for a limited set of biological areas of study. If the service is available for your field, you will see the option to purchase this service when you are submitting your manuscript.
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Our reviewers are published researchers in your field, tenured professors, and Principal Investigators. They have served on journal review boards and have the experience needed to provide you with detailed, constructive feedback on your paper.
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Publication is a subjective process, so we are not able to guarantee that you will be published after you use our services. We do guarantee that we will re-edit your paper for free if it is rejected by a journal for reasons of English language alone.
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Please e-mail us the same draft of your paper that you submitted to your journal along with all of your reviewers' comments. We will review your files immediately and contact you with additional advice.
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We are currently able to process the following file types:
- DOC, DOCX (Microsoft Word)
- ODT (OpenOffice Writer)
- PPT, PPTX (Microsoft PowerPoint)
- ODP (OpenOffice Impress)v
- XLS, XLSX (Microsoft Excel)
- ODT (OpenOffice Calc)
- OPJ (Origin)
- CDR (CorelDRAW)
- AI, AIT (Adobe Illustrator)
- PSD, PDD (Adobe Photoshop)
- EPS (Various Programs)
File types that are not on this list should be exported as EPS files. We can also advise authors using alternative software on the best procedure to export figures in one of our recommended file types.
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Journals require that tables be submitted in a text format (usually Microsoft Word) for in-house formatting, which comes standard with our manuscript formatting service. If you would like tables formatted and exported as images for use in presentations and posters, we can do this as part of our Figure Formatting Service.
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You must have access to the appropriate software to make changes to your figures within their new file type. Therefore, we strongly recommend that you send the final version of your figures to us for formatting. We stand behind the quality of our work, and if a figure does not meet your expectations, we will work with you to correct the issue.
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Yes, we do edit documents in PDF file format. We use handwritten editing for PDF files with special editing symbols which costs 15% more than the normal service fee. If you are submitting a PDF file for editing please ensure that the text is double spaced.
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Yes, we do edit documents in Latex and Tex file formats. The fee for editing a Tex document is 15% more than the normal editing fee. After editing, we deliver the final document as a Tex file. In addition, we send a Word document that shows the changes we have made to the text and contains the editor's comments and suggestions. Please note that we do not accept Lyx files for editing.
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We use the most up-to-date website security features available. We also require that all of our staff members sign a confidentiality agreement to protect your research.
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Our staff members will verify each paper's word count before it is assigned to an editor. If we find that your file's word count is over the category you selected, then we will place your submission on hold while we e-mail you for further instructions. Your deadline will be reset to begin at the exact time of your reply.
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As long as your card shows the logo of one of the credit cards we accept--Visa, Mastercard, Discover, Diner's Club, or American Express--then you should be able to use it on our site. If you have trouble using your card, please contact us and we will help you.
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First, select purchase order as your payment method when you upload your files through your account. After your paper has been received, you will be able to print out a copy of your invoice. The invoice will contain all of the information you will need to send us a wire transfer at your local bank.
Quality Guarantee
editEon offers 100% on-time delivery guarantee. This ensures that all your editing assignments will be delivered at the date and time stipulated at the time of job confirmation.
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