Limitation of Liability

Under no circumstances shall editEon (subsidiary of Protogenist Info Systems Pvt Ltd) be liable for any losses or damages whatsoever, whether in contract, or otherwise, from the use of, or reliance on, the materials that make up the website. Protogenist shall not be liable for any loss howsoever arising, or indirect, special, incidental or consequential damages, even if advised of the possibility of such damages.

Protogenist shall include all its divisions, subsidiaries, successors, parent companies, and their employees, partners, principals, agents and representatives, and any third-party providers or sources of material.

While Protogenist takes the necessary precautions to safeguard all submitted documents, it shall not be held liable for the loss of documents due to power failure, hardware/software failure, computer viruses, natural disasters, or any other unforeseen matters and factors beyond its control. You will be responsible for making back-up and archival copies of your documents. In no event will Protogenist be responsible to you or any other person for any loss, corruption or alteration of documents.

Protogenist is responsible for only editing of the manuscripts as per its service definitions. All views and thoughts expressed in the manuscripts solely belong to the writer and members using the service.

Governing Law

These terms and conditions are governed by and to be construed in accordance with the Indian law. Any disputes shall be subject to the exclusive jurisdiction of Bhubaneswar courts.

Replacement and Cancellation Policy

We follow a simple policy regarding the replacement and cancellation of files. This policy helps minimize the errors for editing the wrong file. The replacement and the cancellation policy are explained below.

Replacement Policy

  • We do not replace files if they are being revised and sent back for editing.
  • The file can only be replaced if a completely wrong file is being sent for editing.
  • There will be no charge if the wrong file is being replaced with the correct version within 24 hours of confirming the assignment.
  • The replacement of the file requested after 24 hours will be considered as cancellation of the file.

Cancellation Policy

  • A cancellation will only be allowed if the wrong file has been sent for editing.
  • Cancellation of the file is allowed any time before the delivery of the file.
  • There is a cancellation fee charged to cancel the wrong file sent and replace it with a new document.
  • If you do not wish to cancel the assignment, we can continue to edit it and also accept your new file as a new assignment. The minimum fee charged for cancellation of the file is 50% of the total assignment charges. The final fee will be provided after receiving the cancellation e-mail.

Journal URL

The responsibility of a functional journal guidelines URL for formatting lies with the client. We may or may not get back to you if the journal URL provided by you is inactive or in a language other than English. If the URL requires us to login, please provide the login details.

Quotation

It is deemed that once you have accepted our quotation over e-mail, it is a formal order. You are then liable to make payment for the order even if you disagree with the pricing at a later stage.

Auto responder from our website is not a confirmation that we have started work on your assignment. We reply to all requests with the exact quotations.

If there is a mismatch between the deadlines you have given us and the priority selection, we will give preference to the priority and not the deadline when giving you the pricing details.

For direct TeX editing and for editing TeX file in MS Word delivery format, we request you to always send us the PDF file along with the TeX file. In case you do not send us the PDF file, we will send you an e-mail requesting you to send us the PDF file. If we don't receive the file, we will be unable to send you the quotation or start editing your assignment.

E-mail Address

By providing your e-mail address to us, you give us permission to send you regular updates about our service and company. If you do not wish to receive the updates, let us know and we will stop sending you such e-mails.

If your e-mail address is not functional and we encounter issues like bouncing e-mails, we are not liable for the delivery of your files. We will try and contact you once according to the information provided by you over e-mail. In such situations, you will need to contact us to receive your edited files.

Delivery of Files

We always deliver edited documents within the deadline promised to you. In case you do not receive your document, please contact us immediately. Also, check your junk e-mail folder.

For editing PDF file in PDF delivery format, we require single column documents with double spacing. It is difficult to edit in double column and single space files as there is not enough room to write on, and the final markup is often not legible. Therefore, to maintain the quality of edited document, we change the delivery file format to MS Word so you can clearly see the changes that have been made with the help of track changes.

Your Intellectual Property Rights

Protogenist and its employees make no claims on any work submitted to us for proofreading or editing. Any documents submitted will remain your intellectual property. Our editors are bound by a confidentiality agreement to waive their claim to any intellectual property submitted through our service. You represent that you have obtained all the necessary third-party rights, including, without limitation, copyrights, for any documents or portions thereof that belong to third parties. It is your responsibility to determine if it is necessary for you to obtain, and for obtaining, any licenses required to use third-party content present in the document(s). You agree not to use the services for, and the document(s) will not contain, any infringing, illegal, sexually explicit, threatening, abusive, harassing, defamatory, or racially, ethnically, or otherwise objectionable material, including, without limitation, any materials that could give rise to any liability to Protogenist or which might adversely affect Protogenist's public image, reputation or goodwill.

Notification of Changes

Protogenist reserves the right to modify or amend these Terms of Service at any time with or without notifying you of such changes. The changes will only affect your use of the services after the effective date of the change unless we clearly express otherwise. Your use of the services after Protogenist provides you with notice of such changes shall be deemed your approval of such changes.

Destruction of Documents

Protogenist reserves the right to save documents on its systems according to its policy and Indian Government regulations for conducting business. If you want us to delete your files from our systems, you need to send us an e-mail stating your need.

Website

This website is owned and operated by Protogenist, and is protected by international copyright and trademark laws. You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute in any way, any material from this site, including code and software. You may not download material from this site for your personal, non-commercial use.

Word Count Reduction

1)  Word Count Reduction is a benefit that comes free with premium editing. For proofreading it is free till 10% reduction. For more than 10% reduction, our client-servicing team will inform you about the charges. We cannot guarantee that the word count will definitely be reduced (in proofreading and substantive editing). In some cases, it is not possible to reduce the word count because we cannot judge the areas a client wants to focus on. In such cases, we will highlight places which the author can remove.

2)   Formatting service (free or paid) does not include word count reduction more than 10%.

3)  The customer service team will inform you of extra charges if you inform them about the requirement. In case you do not inform them, our editors may not be able to reduce the word count according to your requirements.

Quality Guarantee

editEon offers 100% on-time delivery guarantee. This ensures that all your editing assignments will be delivered at the date and time stipulated at the time of job confirmation.

Payment Options

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